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Why use a virtual private help desk?

Efficiency and 24/7 availability of IT infrastructure have become key business requirements in recent years. These demands have been clearly influenced by new technologies enabling faster, more efficient access and results.

Nearly all these technologies include both hardware and software components which must be perfectly matched and regularly updated in order to meet the constant demands of both users and the latest IT environments. Moreover, by sharing virtual helpdesk resources we can offer these services at a very reasonable price.

Our goal is to ensure the seamless operation of installed solutions and to solve problems within defined time frames and at an attractive price.

The iXion Helpdesk offers both support and maintenance for your existing hardware and software solutions, thereby freeing IT managers to focus on their core activities.

The iXion Helpdesk relies on specialists in our various technologies who receive regular training. They are at your service to solve problems and to provide high-level technical support for users. Support is available by phone, fax, e-mail, or on-site service if necessary. Problems are either solved immediately by a Helpdesk specialist or escalated to one of our experts in the specific field.

For any question or request, call +41 (0)840 46 47 48

Our powerful "Call Tracker" tool monitors and keeps a permanent record of all tickets submitted. The Helpdesk can also take remote control of your infrastructure at your request.

All our remote and on-site services are transparent and documented in a detailed monthly report. Support costs are based on the desired service level and the number of users. Pricing is simple and transparent.

In order to adapt to your needs and to guarantee optimal efficiency, iXion Services has defined three service levels:

• Standard support: Monday to Friday from 7:30 AM to6:00 PM
• Extended support: Monday to Friday from 6:30 AM to 10:00 PM
• 24/7 support: 7 days a week, 24 hours a day

iXion Helpdesk methodology

• incident management
• remote control of your infrastructure if necessary
• user support
• standard, extended, or 24/7 coverage
• languages: French, German, English
• continuous infrastructure availability
• traceability and incident history
• updates and monitoring of ongoing operations
• documentation and monthly statistics

Benefits of iXion support

• a single contact
• technological know-how and expertise
• cost optimization and transparency
• maximum security for your environment
• high infrastructure availability
• resource availability